Shipping Policy

PROJECT GUERDON

SHIPPING

GUERDON KICKS ("we" and "us") is the operator of (guerdonkicks.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

We try to maintain accurate stock counts of all sneakers and apparels on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size ( subject to availability), a different product of same or greater value or store credit of the billed amount.

SHIPPING, ORDER AND DELIVERY INFORMATION

All orders placed with Guerdon Kicks are shipped from our registered office in Gurgaon, India.
Operating Address : The Executive Centre - Two Horizon Center, Golf Course Rd, DLF Phase 5, Sector 43, Gurgaon, Haryana 122002
Guerdon Kicks offers international/ worldwide shipping on all apparel and sneakers. The international shipping is calculated as per the country the order is being placed from and an estimated amount is shown while checking out.
As soon you place your order with Guerdon Kicks, you will receive a confirmation email. Orders are dispatched from our warehouse in Gurugram, India and will reach you within 10 days of placing the order in case of domestic orders. Based on type of orders, Guerdon tries to ensure that international orders reach you in the same stipulated time, however, does not guarantee as such.
As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.
The customer must provide full and valid address and contact details. Guerdon Kicks can’t and won’t be held responsible for the loss of shipment due to incorrect address details.
Deliveries by our delivery partners will take place on weekdays from Monday to Friday. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In such instances, we'll take steps to ensure shipment delays will be kept to a minimum.
There may be delays in deliveries during sale, promotional ,and festive season products upto a maximum of 30 business days.
All deliveries will be attempted 3 times by our delivery partners, in case of the customer’s inability to receive the package . In case the order is returned returned to Guerdon Kicks additional fees would be charged for further shipping attempts. Please email us at care@guerdonkicks.com in such cases.
Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. Guerdon Kicks will attempt to fast track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end.
In instances of receival of a damaged-in-transit package, please write us a mail at info@guerdonkicks.com . Guerdon Kicks' support team will work with you to give you a solution to the issue.

INTERNATIONAL CUSTOMS & TAXES

Every order for an Indian address is inclusive of custom duties. No extra payment will be charged.

Since customs and duties collection differs in every country, they cannot be predicted- hence any additional duties or taxes charged by the government and thereby the courier company is deemed to be the buyer’s responsibility.